FAQs
General FAQs
Why is 麻豆分行 using PaymentWorks?
PaymentWorks is a Business Identity Management platform that 麻豆分行 will be using to verify supplier identity and ensure compliance. Joining PaymentWorks as a 麻豆分行 supplier is a requirement to receive payment for any delivered goods or services.
PaymentWorks mitigates the risk associated with manually collecting your information by eliminating the collection of documents through fax, email, snail mail, or in person, and providing a secure repository for all this information. Once you submit your information in the portal through the registration form, and it is approved by 麻豆分行, you will receive an e-mail notification that your registration has been approved. At that point, you will be eligible to receive payment.
How do suppliers register for PaymentWorks?
You must reach out to the department you are working with and they will send you a PaymentWorks invitation.
Supplier FAQs
What are the benefits of using PaymentWorks?
I am having trouble with PaymentWorks, who can I contact for help?
When logged into PaymentWorks, suppliers can access help resources by clicking on the Help link in the upper-right section of the screen. If necessary, use the "Contact Support" option to submit inquiries and/or to report issues, for step by step instructions click here.
I need to make a change to my banking information and/or remit address, what do I do next?
All supplier updates will be managed through PaymentWorks. Existing suppliers who wish to update their address, identity information, or ACH banking details will process changes in PaymentWorks. All profile changes will update in the University’s Enterprise Resource Planning (ERP) system, PeopleSoft. For information/instructions visit our Supplier Aid website.
Can I submit my invoices in PaymentWorks?
Suppliers cannot upload invoices into PaymentWorks. You should contact Disbursement Services at accountspayable@utep.edu to inquire about the invoice submission process.
Can I see the payment status of my invoices in PaymentWorks?
You can access your PaymentWorks profile and review the invoice payment status by accessing the Invoices tab. For instructions, click here.
I am a foreign supplier, what do I need to know?
- Process invitation with their ITIN (International Tax Identification Number)
- IF, foreign vendor does not have ITIN, please contact Purchasing Office (vendorinquiries@utep.edu) for the next steps on completing registration
- Follow instructions from Purchasing
- Once ITIN is received/assigned, foreign vendor must come back to PaymentWorks to reflect ITIN.
- VENDOR IS RESPONSIBLE TO KEEP PROFILE CURRENT
Campus FAQs
Can I still use the Supplier Information Form (SIF) to request a supplier be loaded?
No ‐ PaymentWorks will replace the current SIF application.
If a supplier has not responded to a PaymentWorks invitation, can I resend the invite?
Do not re-send invitations unless the supplier notifies you that they did not receive the initial e-mail. Suppliers will receive reminder notices: e-mail notifications are automatically generated:
If after 28 days the supplier does not take action but still needs to complete the registration you can resend the invitation, for instructions on how to resend click here.
Are foreign suppliers able to register for PaymentWorks? What do I need to know?
- Process invitation with their ITIN (International Tax Identification Number)
- IF, foreign vendor does not have ITIN, please contact Purchasing Office (vendor-inquiries@utep.edu) for the next steps on completing registration
- Follow instructions from Purchasing
- Once ITIN is received/assigned, foreign vendor must come back to PaymentWorks to reflect ITIN.
- VENDOR IS RESPONSIBLE TO KEEP PROFILE CURRENT
The supplier鈥檚 information has changed, can I process the change?
No, suppliers who need to make changes need to login to PaymentWorks to update their profile. They can also login at any time to enter update or add remit addresses (if applicable), change ACH bank information, and add users who can access their profiles.
My supplier is having issues in PaymentWorks, who should they contact for help?
When logged into PaymentWorks, suppliers can access help resources by clicking on the Help link in the upper-right section of the screen. If necessary, use the "Contact Support" option to submit inquiries and/or to report issues, for step by step instructions click here.
How long will it take for a supplier to be available in PeopleSoft?
Onboarding time for new suppliers depends on several factors, most importantly how long it takes the supplier to complete the registration process. On average, it may take approximately 72 hours for a supplier to be available in PeopleSoft. Onboarding delays may occur if a supplier is found to have sanctions against them or if there are other validation obstacles
Who should I contact with questions?
- Submit a Help Desk ticket to helpdesk@utep.edu for any PaymentWorks training inquiries.
- For Vendor status updates contact vendorinquiries@utep.edu.
- Suppliers can receive technical support by using the Help link and using "Contact Support" option to submit inquiries and/or to report issues, for step by step instructions click here.